Shipping Policy
Shipping Policy
1. Delivery Range
We currently provide delivery services to [Mainland China/World/Specified Countries or Regions]. The specific coverage is subject to the optional address on the checkout page. Please contact customer service for details.
2. Shipping Rates
The shipping rate is calculated based on the order weight, volume, destination and selected logistics method. The specific cost will be displayed on the checkout page.
Note: Holidays, promotions or force majeure may cause delays. We will notify you by email/text message.
3. Order Tracking
After delivery, you will receive a confirmation email/text message containing the logistics order number and query link.
You can track the status of the package in real time through the [official website "My Order" page/logistics company official website].
4. Signing and Inspection
Please be sure to check whether the outer packaging of the package is intact. If there is any damage or abnormality, you can refuse to accept it on the spot and contact customer service.
If you find that the product is damaged/missing after signing, please provide photo or video evidence within [24 hours] and we will assist you.
5. International transportation (if applicable)
Cross-border orders may incur additional fees such as tariffs and taxes, which must be borne by the recipient.
Customs clearance delays may extend delivery time. It is recommended to understand the import policy of the destination country in advance.
6. Delay and lost item handling
If the package is not delivered within the expected time, please contact customer service and we will assist in contacting the logistics company for inquiry.
After confirming the loss of the item, you can choose [Re-ship/Full refund], and the specific plan is subject to the negotiation result.
7. Return and exchange transportation responsibility
For quality problems, the return and exchange will be borne by us.
Returns must be sent back using [designated logistics company/cash on delivery method], and unconfirmed cash on delivery items may be rejected.
8. Disclaimer
We are not responsible for delays or losses caused by the following reasons:
Wrong address/contact information provided by the customer;
Force majeure such as natural disasters, epidemics, strikes, etc.;
Operational errors of the logistics company.
9. Policy Updates
These terms may be updated with business adjustments without prior notice. Please refer to the latest version of the official website.
Notes
Clarify key information: such as freight rules, delivery time, return and exchange responsibilities, etc., and avoid vague statements.
Comply with laws and regulations: cross-border business must comply with the consumer protection laws of the destination country/region.
Language-friendly: Avoid complex legal terms and use easy-to-understand language to allow users to quickly understand.
Highlight contact information: Add a customer service email/phone number at the end of the terms to facilitate user consultation.
It is recommended to add details based on actual business (such as cold chain transportation, special commodity restrictions, etc.) and submit the terms to legal counsel for review of compliance.
1. Delivery Range
We currently provide delivery services to [Mainland China/World/Specified Countries or Regions]. The specific coverage is subject to the optional address on the checkout page. Please contact customer service for details.
2. Shipping Rates
The shipping rate is calculated based on the order weight, volume, destination and selected logistics method. The specific cost will be displayed on the checkout page.
Note: Holidays, promotions or force majeure may cause delays. We will notify you by email/text message.
3. Order Tracking
After delivery, you will receive a confirmation email/text message containing the logistics order number and query link.
You can track the status of the package in real time through the [official website "My Order" page/logistics company official website].
4. Signing and Inspection
Please be sure to check whether the outer packaging of the package is intact. If there is any damage or abnormality, you can refuse to accept it on the spot and contact customer service.
If you find that the product is damaged/missing after signing, please provide photo or video evidence within [24 hours] and we will assist you.
5. International transportation (if applicable)
Cross-border orders may incur additional fees such as tariffs and taxes, which must be borne by the recipient.
Customs clearance delays may extend delivery time. It is recommended to understand the import policy of the destination country in advance.
6. Delay and lost item handling
If the package is not delivered within the expected time, please contact customer service and we will assist in contacting the logistics company for inquiry.
After confirming the loss of the item, you can choose [Re-ship/Full refund], and the specific plan is subject to the negotiation result.
7. Return and exchange transportation responsibility
For quality problems, the return and exchange will be borne by us.
Returns must be sent back using [designated logistics company/cash on delivery method], and unconfirmed cash on delivery items may be rejected.
8. Disclaimer
We are not responsible for delays or losses caused by the following reasons:
Wrong address/contact information provided by the customer;
Force majeure such as natural disasters, epidemics, strikes, etc.;
Operational errors of the logistics company.
9. Policy Updates
These terms may be updated with business adjustments without prior notice. Please refer to the latest version of the official website.
Notes
Clarify key information: such as freight rules, delivery time, return and exchange responsibilities, etc., and avoid vague statements.
Comply with laws and regulations: cross-border business must comply with the consumer protection laws of the destination country/region.
Language-friendly: Avoid complex legal terms and use easy-to-understand language to allow users to quickly understand.
Highlight contact information: Add a customer service email/phone number at the end of the terms to facilitate user consultation.
It is recommended to add details based on actual business (such as cold chain transportation, special commodity restrictions, etc.) and submit the terms to legal counsel for review of compliance.
